FAQ

Who is By Evelyn?

By Evelyn offers simple, stylish clothing designed for women. Our collections focus on modern essentials and timeless pieces made to be worn season after season. We prioritise quality materials, refined finishes, and effortless wear.

Do you offer free delivery?

Yes, we offer free delivery on all orders within the United Kingdom. There are no minimum purchase requirements or hidden conditions.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery typically takes 3–10 business days, with most orders arriving within 4–12 business days. Once shipped, you will receive a real-time tracking link.

Do you ship internationally?

At this time, we ship within the United Kingdom only.

What is your return policy?

You have 30 days from the delivery date to return your items. Please contact us at support@evelyncookmanchester.com and our team will assist you. Return shipping is always the customer’s responsibility.

How long does a refund take?

Once approved, refunds are typically processed within 7 business days. Your bank may take additional time to post the funds.

Do you accept exchanges?

Yes. Please email support@evelyncookmanchester.com and we will help arrange your exchange.

What payment methods do you accept?

We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. All transactions are secured with SSL encryption.

Are my personal and payment details secure?

Absolutely. By Evelyn never stores sensitive payment data, and all transactions are fully secured.

What if I receive a damaged item?

Please email support@evelyncookmanchester.com with a description and photo if possible. We will arrange a replacement or refund.

Can I change or cancel my order?

If your order has not yet shipped, we may be able to update or cancel it. Please contact us as soon as possible.