Refund Policy
All returns must be initiated within 30 days of receiving your delivery.
To initiate your return, please contact our support team at support@evelyncookmanchester.com. Make sure to include your order number, which can be found in your confirmation email or on the invoice included with your package.
We will review your request and, once approved, provide full instructions for returning your item(s). Please note that we cannot accept returns without prior authorisation.
Shipping Costs for Returns
Return shipping is always the customer’s responsibility. This applies to all returns, including change of mind and items that are wrong, damaged, or defective. We do not provide a prepaid return label in the package. After your return is authorised, you must arrange and pay for the return shipment yourself. All returns must be sent to our return facility: 6 BOULEVARD CLEMENCEAU, SAINT-BRIEUC, Côtes-d'Armor, 22000, France.
Please note that delays caused by customs or shipping carriers are outside our control and are not eligible for refunds. For bundle purchases, all items within the bundle must be returned together as a complete set; partial returns are not accepted. We only accept returns for United Kingdom orders.
When We Cover Return Shipping
We do not cover return shipping. Return postage is always the customer’s responsibility.
Product Condition Requirements
Returned items must be unused, unworn, unwashed, and in their original condition with all tags, packaging, and labels attached. We reserve the right to refuse returns that do not meet these conditions.
Received a Damaged or Incorrect Item?
Please inspect your order upon delivery. If you notice any damage, defects, or incorrect items, contact us within 30 days of receiving your order. We will arrange a resolution. Return shipping remains the customer’s responsibility.
Exchanges
The fastest way to exchange an item is to return the original product and place a new order once your return has been processed.
Refund Process
Once your return is received, it will be inspected within 2–4 business days. If approved, your refund will be processed within the same timeframe.
Depending on your payment provider, refunds may take up to 10 business days to appear in your account. If more than 15 business days have passed since approval and you have not received your refund, please contact us at support@evelyncookmanchester.com.
Get in Touch
Email: support@evelyncookmanchester.com.
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
Saturday & Sunday: Closed
Company Details
Store Name: By Evelyn
Company Name: ENERGIEBREIZH
Number: SIREN 987611142 · SIRET 98761114200017 · TVA FR60987611142
Business Address: 6 BOULEVARD CLEMENCEAU, SAINT-BRIEUC, Côtes-d'Armor, 22000, France
The By Evelyn Team